FOR HEALTHCARE PRACTICES

Every patient call,
answered with care.

HIPAA-compliant voice agents that book appointments, send intake forms, handle insurance triage, and run reminder calls, so your front desk can spend more time with the patients in front of them.

Book a live demoSee how it fits
HIPAA + BAA ready·52 languages·24/7 coverage
--:--
Aiko Tanaka
New patient · Inbound
INCOMING · 0:02
HOW IT FITS

From inbound ring to confirmed appointment in under 90 seconds.

Drop into your existing stack: Epic, Athenahealth, eClinicalWorks, NextGen. The agent sits in front of your front desk and runs the whole intake before a staff member even picks up.

CallerAiko Tanaka
From+1 (415) 555-0188 · new patient
ReasonPersistent cough, 6 days
PickupFirst ring
Latency340ms
Step 1 / 6 · live
Patient dials the practice. Agent answers on the first ring, even at 7am.
INDUSTRY REALITY

Practices lose patients
at the front desk, not in the exam room.

Healthcare's own published data tells a consistent story: phones are clogged, intake is manual, and no-shows go unrecovered. These are industry numbers from MGMA, AMA, and federal sources, not Kaigen claims.

Average industry data
36%
of inbound patient calls
are abandoned during peak hours. New-patient acquisition leaks here first.
Source: MGMA practice operations benchmark.
Average industry data
$200
avg cost of a no-show
in lost revenue per missed appointment. Specialty practices average $300+.
Source: Health Affairs / AMA practice study.
Average industry data
23 min
avg hold time
reported by patients calling primary care during morning rush.
Source: Press Ganey patient access report.
Average industry data
4.1×
higher recovery rate
when no-show patients are recontacted within an hour vs. next day.
Source: AMGA member access benchmark study.
VS. THE STATUS QUO

Front-desk + voicemail loop
vs. a Kaigen agent.

Capability
Without Kaigen
With Kaigen
Avg pickup time
6+ min on hold
<30 sec
Coverage
Mon–Fri 9–5
24 / 7 / 365
Languages
1–2
52 native
Eligibility check
Manual, post-visit
Real-time, pre-booking
No-show recovery
Next-day callback
<60 min auto-dial
PLUGS INTO YOUR STACK

Already where your
front desk works.

Bi-directional sync to your EHR / practice management system. Connectors for Epic, Athenahealth, eClinicalWorks, NextGen, and Oracle Health (Cerner). Phreesia and Zocdoc for patient access. Practo for India. Webhook + HL7 / FHIR for everything else.

QUESTIONS

Things practice
directors ask us first.

Don't see yours? Drop us a line, or just have our agent call you back in 30 seconds.

Yes. Signed BAA, SOC 2 Type II, encrypted call audio + transcripts at rest, scoped role-based access, automatic PHI redaction in any non-clinical surface. We can scope the deployment to your covered entity boundary.

Most practices are taking real patient calls within 7–10 business days. We map your appointment types, providers, and payer mix, then tune the agent on shadow calls before it ever picks up a real line.

Direct connectors for Epic, Athenahealth, eClinicalWorks, and NextGen. Slot grid reads + writes, eligibility via 270/271, demographics + chief complaint pushed to the chart. Anything else hits HL7 v2 or FHIR R4.

No. Sub-300ms latency, natural turn-taking, warm clinical tone. Patients consistently rate the experience above the practice's previous front-desk hold experience. Voice is tuned per practice — pediatrics, primary care, and specialty all get a different cadence.

Platform fee + per-minute usage. Most single-location practices land between $1.4k–$3k / month all-in for typical front-desk call volumes. Multi-site groups price by line count. Pricing is transparent and we'll show full economics before you sign anything.