Book more test drives,
miss zero sales calls.
A BDC that runs around the clock: voice agents pick up every sales and service line, confirm inventory, qualify the buyer, set the test drive, and book the service appointment. You sell more cars and book more service, without adding headcount or losing another caller to the dealer down the road.
A booked test drive, from one inbound call, in 90 seconds.
Every step that turns a caller into a buyer on your floor, handled end to end. The agent fields the call, confirms the VIN against live inventory, qualifies the buyer, and only hands your salesperson the people ready to walk in. Plugs into VinSolutions, DealerSocket, Elead, ProMax, or your DMS direct (CDK, Reynolds, Dealertrack).
Check availability · 2024 Aria SUV Premium
Every missed call is a car
sold by the dealer down the road.
More sold cars and more booked service start with answering the phone faster than the next dealer. The numbers below, from NADA, Cox Automotive, and CDK studies, show how much gross slips away while the BDC is on hold. These are industry figures, not ours.
A 5-rep BDC & a hold queue
vs. a Kaigen agent.
Every booked appointment,
already in your tools.
No double entry: every test drive, service appointment, and lead lands where your team already works. Native sync to VinSolutions and DealerSocket. Direct DMS connections to CDK Global, Reynolds & Reynolds, and Tekion. AutoTrader, CarGurus, and CarDekho lead routing. Webhook + REST for everything else.
Things GMs & dealer
principals ask first.
Don't see yours? Drop us a line, or have our agent call you back in 30 seconds.
See all FAQsIt runs the whole path to a booked appointment: it answers the call, confirms the vehicle, qualifies the buyer, sends photos and the Carfax link, holds the test drive slot with the salesperson on duty, and books service appointments to your drive's real capacity. The first call is where it starts, not where it stops.
Yes, so buyers never hang up to call the next dealer. We pull live inventory from your DMS (CDK, Reynolds, Dealertrack, Tekion) every 90 seconds. The agent knows VIN, stock #, miles, color, trim, photos, and days-on-lot before the buyer finishes saying "is it still there?"
Both, so your service drive stays full alongside your sales floor. The same agent pulls open recalls, service history, and RO status, books to your service drive's real capacity (not a fake calendar), confirms the night before, and reschedules no-shows automatically.
No, and that protects the booking. We tune voice, pacing, and dealer slang per rooftop, so most buyers stay on the line and set the appointment. We always disclose AI on request and on call wrap-up, required by an OEM compliance program for some brands.
Native two-way sync for VinSolutions, DealerSocket, Elead, and ProMax, so every booked appointment shows up where your team works. Lead, vehicle of interest, trade info, transcript, and appointment all post back. Salesperson assignment respects your up-rotation.
We run it, we do not ship it and walk away. Every call is scored against quality and outcome evals, a human from the Kaigen team stays in the loop on edge cases and anything the agent is unsure of, and what it learns from real calls feeds back into weekly tuning. You get an agent that sharpens with use, not a tool that ships once and drifts.
Covered, so more bookings never become more risk. Every call is recorded and time-stamped. The agent never quotes payment without disclosing fees, never promises rebates that don't apply, and routes any F&I question to a human. We've been reviewed by Ford, Toyota, and GM dealer-program teams.