FOR FRANCHISE & INDEPENDENT DEALERSHIPS

Every inquiry,
answered before the next dealer.

Voice agents that pick up every sales line and service line, confirm inventory, qualify the buyer, set the test drive, and book service appointments, so your BDC stops drowning and your floor sells more cars.

Book a live demoSee how it fits
<3s pickup·24/7 coverage·52 languages
--:--
Adebayo Okonkwo
2024 F-150 inquiry · Inbound
INCOMING · 0:02
HOW IT FITS

From “is it still there?” to test drive on the calendar in 90 seconds.

Drop into VinSolutions, DealerSocket, Elead, ProMax, or your DMS direct (CDK, Reynolds, Dealertrack). The agent fields the call, looks up the VIN in inventory, and only escalates the buyers who are ready to walk in.

cargurus.com / inventory / vin-4471

Check availability · 2024 F-150 XLT

Vehicle
BuyerDerek Thompson
Trade2018 Tacoma · 78k mi
Lead pushed to VinSolutions
Step 1 / 6 · live
Lead from CarGurus / your site / inbound call. Lands in CRM in 2s.
INDUSTRY REALITY

Buyers shop in 90 minutes.
Most dealerships answer the phone in 5.

These figures come from NADA, Cox Automotive, and CDK studies, not from us. The retail floor moves fast; the BDC behind it usually doesn't, which is why so much foot-traffic stalls in the queue.

Average industry data
42%
of inbound sales calls
go to voicemail or hold queue. Most callers hang up and try the next dealer.
Source: Cox Automotive dealer phone study.
Average industry data
4.7 min
avg hold before BDC pickup
on a Saturday at peak. Half the leads abandon. Your floor never sees them.
Source: Marchex auto retail call analytics.
Average industry data
$680
avg gross per car lost
per orphan inquiry that never converts to an appointment. Multiply by your weekly miss rate.
Source: NADA Data dealership financial profile.
Average industry data
3.1×
higher show rate
on appointments confirmed within 60 seconds vs. next-day callback.
Source: CDK Global F&I + showroom benchmark.
VS. THE STATUS QUO

A 5-rep BDC & a hold queue
vs. a Kaigen agent.

Capability
Without Kaigen
With Kaigen
Pickup time
4.7 min (peak)
<3 sec
Coverage
Mon–Sat 9–8
24 / 7 / 365
Languages
1–2
52 native
Live VIN lookup
Off the call
On the call
CRM updated after call
Sometimes
Every call · auto
PLUGS INTO YOUR STACK

Already where your
dealership works.

Native sync to VinSolutions and DealerSocket. Direct DMS connections to CDK Global, Reynolds & Reynolds, and Tekion. AutoTrader, CarGurus, and CarDekho lead routing. Webhook + REST for everything else.

QUESTIONS

Things GMs & dealer
principals ask first.

Don't see yours? Drop us a line, or have our agent call you back in 30 seconds.

Yes. We pull live inventory from your DMS (CDK, Reynolds, Dealertrack, Tekion) every 90 seconds. The agent knows VIN, stock #, miles, color, trim, photos, days-on-lot, before the buyer finishes saying "is it still there?"

Same agent handles sales and service. Pulls open recalls, service history, RO status. Books to your service drive's actual capacity (not a fake calendar). Confirms the night before, reschedules no-shows automatically.

No. We tune voice, pacing, and dealer slang per rooftop. Most buyers don't notice. We always disclose AI on request and on call wrap-up, required by an OEM compliance program for some brands.

Native two-way sync for VinSolutions, DealerSocket, Elead, and ProMax. Lead, vehicle of interest, trade info, transcript, appointment all post back. Salesperson assignment respects your up-rotation.

Every call is recorded and time-stamped. The agent never quotes payment without disclosing fees, never promises rebates that don't apply, and routes any F&I question to a human. We've been reviewed by Ford, Toyota, and GM dealer-program teams.