More direct bookings,
more revenue per guest.
Voice agents answer every call on the first ring, capture the direct booking before it leaks to an OTA, upsell the room upgrade and the late checkout, and chase the review. Across phone, WhatsApp, SMS, and email, every high-value enquiry gets caught, so your front desk fills more rooms at a better rate with the team you already have.
More revenue per call, on your existing PMS.
Every call becomes a direct booking, an upgrade, and a future review, on the system you already run. Sits in front of Mews, Cloudbeds, or Oracle Hospitality (Opera), which stays the source of truth. The agent is the calm voice on the line, the texter, and the reminder, all in one.
Every unanswered call
is a room booked through an OTA.
Hotel revenue is won on the phone: the direct booking, the upgrade, the repeat guest. The industry's own data shows that channel leaks the most, and the room you miss tonight rebooks elsewhere at a commission. These are the numbers operators wrestle with on a busy night, not claims about any one platform.
A night-desk phone on hold
vs. a Kaigen agent.
Every booking lands
in the system you already run.
New reservations, upgrades, and guest profiles flow straight into your stack. Native to Mews, Cloudbeds, and Oracle Hospitality (Opera) for your PMS. SiteMinder channel sync, with direct capture from Booking.com, Expedia, and Agoda. Revinate for guest CRM. Two-way sync of reservations, holds, rates, and guest tags. Webhook + REST for everything else.
Things owners
and GMs ask first.
Don't see yours? Drop us a line, or have our agent call you back in 30 seconds.
See all FAQsThree ways: it answers the booking calls you miss today, so more rooms book direct instead of leaking to an OTA at commission; it offers the upgrade, the late checkout, the spa or dining package on every booking, so revenue per guest climbs; and it chases the post-stay review, so your ranking and repeat bookings rise. Front-desk savings are a bonus, the revenue lift is the point.
You can choose. Most operators tell us guests don't realize until they ask. Sub-300ms latency, natural turn-taking, real interruption handling. We tune the voice to your property: warm and welcoming for a boutique hotel, crisp and concierge for a five-star resort.
It upsells within rules you set. On the right booking it offers the room upgrade, the late checkout, the sea-view, the spa or dining package, in your tone, never pushy. Every offer and acceptance lands on the reservation, so you can see the extra revenue it brings in.
Yes. Native two-way sync for Mews, Cloudbeds, and Oracle Hospitality (Opera), with SiteMinder for channel management. Your PMS stays the source of truth. The agent reads availability and rates live and writes reservations, holds, and guest notes back the moment the call ends.
Captured as structured fields on the reservation, not buried in a notes box. The agent confirms back to the guest verbatim, then your front desk and housekeeping see it the moment they pull up the booking. No game of telephone, and no high-value request slips through.
We run it, we do not ship it and walk away. Every call is scored against quality and outcome evals, a human from the Kaigen team stays in the loop on edge cases and anything the agent is unsure of, and what it learns from real guests feeds back into weekly tuning. You get an agent that sharpens with use, not a tool that ships once and drifts.
These are your highest-value enquiries, so it never drops one. It takes the RFP, qualifies it (room-block size, dates, event space, budget bracket), and routes to your GM or sales team with the brief, or holds within rules you set. For bookings above a threshold you choose, it always hands off to a human.