FOR HVAC, PLUMBING, ROOFING & ELECTRICAL

Every emergency call,
answered before voicemail.

Voice agents that catch every "my AC just died" call, qualify the job, dispatch the right tech, and confirm the visit, even at 2am on a holiday, so your trucks never roll on tire-kickers and you never lose an $8k job to voicemail.

Book a live demoSee how it fits
<3s pickup·24/7 coverage·52 languages
--:--
Linda Reyes
AC down · Emergency · Inbound
INCOMING · 0:02
HOW IT FITS

From “my AC just died” to truck rolling in 12 minutes.

Drop into ServiceTitan, Housecall Pro, Jobber, FieldEdge, or ServiceFusion. The agent picks up, triages urgency, and only dispatches a truck for jobs that pay, quotes get a callback, real emergencies get a tech in under an hour.

your-hvac.com · inbound · (510) 555-0142

Inbound call · live transcript

Caller said
CallerLinda Reyes
Customer history3 yrs · 2 visits · paid
Job created in ServiceTitan
Step 1 / 6 · live
"My AC died, the house is 88 degrees." Agent picks up before ring 2.
INDUSTRY REALITY

Emergency calls don’t wait for office hours.
Neither do your competitors.

Trade publications and ACCA's own survey data agree: a missed after-hours call is almost always a missed job. These are the industry's published numbers, not ours.

Average industry data
38%
of after-hours service calls
go to voicemail. Homeowners call the next contractor on Google before the morning.
Source: ACCA contractor benchmarking study.
Average industry data
$8.2k
avg lifetime value
of one HVAC customer. One missed call at 9pm is a unit replacement you'll never see.
Source: ServiceTitan trade industry report.
Average industry data
23 min
avg hold on a heat-wave day
when call volume spikes 4×. Half the callers hang up. Dispatch can't catch up.
Source: Housecall Pro field-service benchmark.
Average industry data
4.2×
higher booking rate
when the call is answered live in <30s vs. dispatched-callback flow.
Source: ServiceTitan inbound conversion data.
VS. THE STATUS QUO

A dispatcher & a voicemail box
vs. a Kaigen agent.

Capability
Without Kaigen
With Kaigen
Pickup time
23 min (peak)
<3 sec
After-hours coverage
Voicemail
24 / 7 / 365
Languages
1–2
52 native
Live tech ETA
Estimated
GPS-based, real
Job ticket created
Manual
Auto · before truck rolls
PLUGS INTO YOUR STACK

Already where your
shop runs.

Native sync to ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Live tech-tracking via Samsara. Angi and Thumbtack lead routing. Urban Company connector for India. Webhook + REST for everything else.

QUESTIONS

Things shop owners
ask us first.

Don't see yours? Drop us a line, or have our agent call you back in 30 seconds.

Yes, that's the core of the triage. We score urgency by language ("water everywhere," "no heat," "sparks") plus context (outdoor temp, time of day, household). Emergencies get a tech, quotes get a callback, tire-kickers get a polite estimate window. Your trucks stop rolling on freebies.

Live sync with ServiceTitan / Housecall Pro / Jobber dispatch boards. Knows who's on a job, ETA to wrap, drive time to the next address (via Google Maps + your fleet GPS), and skill match. Books the right tech, not just the next-named one.

52 languages, native voice. Same agent switches mid-call if the homeowner does. Critical in service trades where 30%+ of inbound calls in some markets are Spanish-first.

Quoted ETAs are based on live GPS + traffic, not vibes. If a job runs long, the agent automatically calls the next customer to update them. Your CSI scores go up, not down.

Typical 8–15 truck shops spend $1.2k to $2.8k / month all-in. Replaces a part-time after-hours dispatcher and recovers 30–40 jobs a month that would have died in voicemail. Average payback: 11 days.