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What it does
Kaigen is the AI operating system for every conversation your business has. Voice, WhatsApp, SMS, email and web chat, with one memory behind all of it. Our team builds it, runs it and tunes it every week. Whoever reaches you gets an answer, at any hour, on the channel they chose.
A chatbot answers one question on one page. A platform hands you the parts and leaves you to wire them together. This is one system across every channel, with one record of each person behind it, built and run by our team. Every call it makes is scored against what you signed off, so it gets better each week instead of drifting.
No. It works alongside your people. It takes the volume, the missed calls and the follow ups that slip through, and hands the conversations that matter to the people who should be having them. Your team spends the day with the customers worth their time.
It answers the moment someone reaches you, at any hour. It researches the lead, asks the questions you would ask, books the meeting, sends the reminder, chases what is missing, and writes all of it into the tools you already run. Nothing slips because nobody had the time.
Most teams point it at sales first, because that is where a missed call costs the most. The same system carries service, support and the follow up after the sale. You add one conversation at a time, once the first one is working.
Yes. The live demo puts you on a call with an agent. It shares its screen, walks you through, answers what you ask, and books a meeting if you want one. Ask it anything you would ask us.
Hear it liveGetting started
Two to three weeks for most teams. We learn how your desk works, agree the plan with you, then build and tune against it. One conversation goes live first, and the rest follow once that one is working.
A short call, your phone numbers and calendars, and access to the systems you already use. Name one person who can make decisions. Our team does the rest: the build, the numbers, the integrations and the testing.
The ones you already run: your CRM, your calendar, your helpdesk and the systems your industry lives in. Salesforce, HubSpot, Attio and Airtable are built in. Bullhorn, Greenhouse, Zoho, Mews, CDK and the rest connect through a webhook or get built as part of your setup.
Yes. We buy the numbers in your name, file the paperwork the country asks for, connect them and attach the agent. If you already have numbers we connect those instead. Either way they are yours, and they leave with you.
Our team. We listen to the calls, read the scores, fix what fails and tune the agent every week. Nobody at your end has to remember to check on it.
No. Month to month, with 30 days of notice. You stay because it is working, and everything it has learned stays yours if you go.
How it talks to people
Voice, WhatsApp, SMS, email and web chat, as one system with one memory. Someone can call, then text, then email, and the agent knows the whole story. Nobody is asked to repeat themselves.
Any major language, and it switches mid conversation without being asked. In India that means English, Hindi, Kannada, Tamil, Telugu, Marathi, Bengali and Gujarati, alongside every other language your callers use. A call can start in one language and finish in another, and the record keeps both.
It says so when asked, and we recommend saying so up front. Anyone who wants a person is transferred to one.
It briefs the person first: who called, what they wanted, what was agreed and what is still open. Your colleague picks up mid sentence instead of starting the conversation again.
Yes. We build the voice, the greeting and the answers from the way your team already talks, and we use local numbers where that helps people pick up.
It says so, and it does not invent one. The question goes to the person who can answer it, and that answer is in the agent before the next caller asks.
What you see and control
We run it. You keep the keys. Our team builds and tunes it. The dashboard, the workflows, the numbers and the whole record are in your name from day one.
The everyday things, at once, from your dashboard: opening hours, greetings, the answers to common questions, which agent sits on which channel. Every agent, workflow and channel has a switch. Bigger changes go to our team and land the same week.
Every conversation on every channel, with the recording, the transcript, the outcome and the score. Every contact and their whole history. What each agent did and when. Open any call and see exactly what happened.
Yes. Your record is readable from Claude and any AI tool through our MCP server, with a token you create and can revoke. Ask about your own conversations from wherever you already work.
You do. The prompts, the workflows, the numbers, the transcripts and the contacts are yours, and you can export them whenever you like. Your data trains nobody's models.
You sign off what a good conversation is: what the agent must say, what it must never say, and what it was there to do. Every call is graded against that. Your people grade a sample of the same calls, and we check the machine grading against theirs, so the score means something. What fails is fixed before the next call.
Privacy, security and the rules
They stop hearing from you. Someone texts STOP, unsubscribes from an email, says it on a call, or your team adds them, and it goes on one list that covers every channel. Every call, text and email checks that list before it goes out.
Yes. Import it and it applies from that moment on every channel. It stays your list, not ours.
Nothing goes out. If the list cannot be read, the send stops and waits rather than guessing. A message that should never have gone is not something you can take back.
Before any outbound call the number is checked against the country it belongs to: the hours it is legal to call there, and the registration that country asks for. Anything missing and the call does not go. National registries such as India's NDNC, the UK TPS and the US DNC are set up with you, country by country.
Yes. We work to GDPR and UK PECR. Consent, opt out and retention sit inside the way every message goes out. Personal details in transcripts and recordings can be redacted, and each person on your team gets only the access you give them.
On our infrastructure, encrypted in transit and at rest. Calls in and out of India stay on Indian infrastructure end to end, so the audio is quick and the carrier rules are met.
For the window you set, and no longer. You can set it to keep no recording at all. Anything still inside that window can be deleted the day you ask.
Your industry
Yes. It screens the applicant, books the interview, sends the reminders, chases references and documents, and keeps the people you could not place warm until a role fits. Your recruiters spend the day closing.
RecruitmentYes. It answers the portal enquiry in seconds, in the buyer's language, qualifies on budget and timeline, books the site visit and follows up until they come. It sends the cost sheet you approve, and possession dates come from the project registration, not from memory.
Real estateYes. It answers the phone when the desk is busy, quotes the rates you set for those dates with the taxes, takes the booking, and handles the questions before and after the stay. Nothing is invented, and the rate sheet stays yours.
HospitalityYes. It answers every enquiry from every listing site, qualifies the buyer, books the test drive and reminds them on the morning. It quotes only the finance schemes you approve, and your finance manager signs off the file.
Auto dealershipsYes. It answers out of hours, quotes from the price book you approve, books the job into the right slot, and tells the customer who is coming and when. The price the customer hears is the price on the job sheet.
Home servicesYes. It answers the trial signup and the demo request in minutes, from your knowledge base and nothing else, qualifies the lead and books the rep. If the answer is not in the knowledge base it says so and books the question.
Software and SaaSThe system is the same wherever the work is a conversation. We learn how your desk answers, qualifies and books, then build against that. Tell us how yours runs and we will show you the shape of it.
What else we build
An AI coworker for your whole company. It reads the documents, threads and transcripts you already have, and answers in Slack or Teams inside what each person is allowed to see. Ask it where a project stands and it answers with the sources it read. Where it does not know, it says so and logs the gap.
Company brainA population built from your own customer data that you can talk to. Test a message, an offer or a change you are weighing against a thousand of them in minutes, and hear where they push back. Take the few questions that survive to real customers, and stop spending their patience on the rest.
Customer simulationStill have a question?
Ask us and a person answers, usually the same day. Or hear the agent and ask it anything.